HS-FAQs 1.1

FAQs

My Shower Head is Stuck On
We know this may be one of the hardest parts of the install. Especially if your shower is old, it may be really stuck on there. You may try removing the rubber pad and trying the pliers alone. Just be aware, the pliers alone can slightly damage the shower nut. There is usually 2 flats on the shower nut, clutch these flats for a better grip.
Its still stuck!
Your shower head could be stuck due to a rust or calcium buildup. Look for a white ring (calcium) or a reddish brown ring (rust) between the shower nut and shower arm. You can use a remover, like CLR, to break down the buildup. Follow the direction on their bottle to treat the area. For extreme cases of rust, you can also try a penetrating oil like WD-40. Once you get the shower head off, be sure to clean the threads of the shower arm with a wire or stiff brush.

Do I need plumbers tape?
Our new design uses improved threads and a special gasket design to prvent leaks without plumbers tape. If you prefer, you can still use plumbers tape without issue.
My hose is leaking!
Double check that there is a clearish or black rubber gasket in the connector on your hose. In rare cases this can fall out into the bag the hose is shipped in.
How do I change the sprays?
Rotate the face of the shower, left or right, using the thumb ridge at the bottom of the face. The name of the current spray will align with the handle.

How often should I change the filter?
For optimal performance, change the filter every 3 months. It’s a quick 2-minute process. You can purchase a new single cartridge here.
How does the sproos! filter work?
Our filter utilizes a dual-compartment system, incorporating a cotton pad to eliminate larger particles and a compartment with KDF media to remove chlorine.

It has undergone testing by a third-party agency and is proven to remove 85% of chlorine throughout its lifespan. The industry standard for chlorine removal is 50%, so we are up there with the best!